waitlists
We recently added online waitlists to our popular Social Puppy and Puppy Day Camp sessions.
Here’s the scoop so you can take full advantage.
Each Tiny/Lil/Big Tykes Social Puppy class has a 4–6 puppy waitlist. Each Puppy Day Camp session has a 4 puppy waitlist.
To join a waitlist, you must buy a session or have a session credit. You’ll see a JOIN WAITLIST instead of BOOK button on the schedule. Click it!
If you’re next on the waitlist and a spot opens, you’ll automatically be enrolled in the class. You’ll receive notification by email and, if you've opted into SMS messages, text. Automatic enrollment stops 8 hours prior to a Social Puppy class and 18 hours prior to a Puppy Day Camp session; after that, we won’t move you into class unless we’re able to get in touch and you agree.
—If you aren’t receiving waitlist notifications by text and would like to do so, (1) sign into your account and double check that your mobile phone number is correct, and (2) from your mobile phone, text the word START in all caps to 15037665454. You should receive a response letting you know that SMS messages have been re-enabled. Get in touch with us if you have any hiccups.
—If you’ve received several notification texts before responding, your Y/N reply will apply to the earliest notification.
—You have 36 hours to respond to notification texts; after that, you’ll need to sign into your account to cancel/confirm.
You may cancel/confirm your enrollment by replying N/Y to the text OR by signing into your account and cancelling/confirming your spot. As long as you cancel at least 8 hours prior to Social Puppy class or 17 hours prior to Puppy Day Camp, your credit can be used for another class. Even if late, cancellations are always appreciated, as they give others an opportunity to take class and help our trainers prepare.
To remove yourself from a waitlist, sign into your account and go to MY SCHEDULE. You’ll see the word WAITLISTS in blue in the upper right with the number of waitlists you’re on in parentheses. Click on this link to see all your waitlisted classes with CANCEL text links for each.
To find out your waitlist position, sign into your account on clients.mindbodyonline.com (not through the website) and go to MY INFO, then MY SCHEDULE. You’ll see waitlists listed in the upper right. Click to see your waitlisted class and position number.
As always, we’ll refund any paid sessions remaining after your puppy ages out or it’s determined that Puppy Day Camp or Social Puppy isn’t the right fit.